FAQS

Why Do I Shop at FAUSTO? What Do you offer that others don't?

Nothing much, just a stylist to recommend you the best, a style statement that lasts, fair price guarantees, a free home delivery, numerous payment options, additional discount on every prepaid purchase, 15 days no-question-asked hassle free return & exchange policy, a specialized collection from our design team and a price tag that will easily suit your pocket. Still need a reason to shop at FAUSTO?

Ok I have decide to buy, But What are the payment options with FAUSTO?

We have one of the widest networks of payment options available via UPI, cash on delivery, credit card, debit card, netbanking, wallets (PayTM, Phonepay, Gpay etc), rewards wallet, gift cards. More details are available here: Payment Terms

I Would Like to Buy using COD(Cash on Delivery) option, How do I Go about it?

Good choice. It is very easy to pay via COD. All you need to do is –

• Select Cash on Delivery option once you proceed to pay.
• Please provide all your complete (mandatory) details.
• Once you place the order online, you will receive a verification call / email / sms from our support team.
• Once you confirm the order, it will be processed for shipment.
• On receiving your consignment, pay the invoice amount in cash to the courier delivery person.
• Please have enough cash ready to make the payment.
• Please Note - We do not offer Try & Buy facility. So you have to pay the entire invoice amount before opening the packet. However, in the unlikely case of you not liking the product or in case of size issues, you can contact our support team to request an exchange / return or refund.

Are there any terms and conditions for COD?

Yes.

• Maximum order value for COD is ₹ 3500
• Once you place your order online, you will receive a verification call, SMS, email or a WhatsApp message from our order processing team.
• Only once you verify the order, it will be processed for shipment.
• The delivery address provided should be under serviceable network of our courier partner. (Kindly provide accurate address and pin code)
• Only pay cash to the delivery executive (DD/Cheque will not be accepted)
• Amount of Invoice is inclusive of all taxes and charges.

Why COD option is not available while placing the order?

• Pin code may not be serviceable.
• Order value is less than ₹500 or more than ₹3500

Are there also any additional shipping / delivery charges applicable?

FAUSTO provides FREE SHIPPING on all prepaid orders above ₹499 order value and there is an additional ₹49 Cash Handling charges on all COD orders. So what are you waiting, place your order on Fausto.in and pay via your credit card, debit card, UPI, COD, wallet or net banking and get your favorite pair of footwear delivered to your doorstep absolutely FREE ! ₹21 return processing fee is applicable on all return & refund requests.

I need to wear my shoes at the college party, How long will it take you to deliver it?

Only 5 - 7 days. YES, we provide you a 7 working day shipping guarantee. But please note- The 7 days exclude special days (National days, natural calamities and other emergency situations); shipping guarantee means 1st attempt of delivery will be made within 7 days, though the time frame may change during promotional campaigns. In any case, we will keep you informed about any changes.

Ok but What will be the mode of Delivery?

As of now, we have a variety of logistics partners across the country for shipping our products safely to your doorstep, wherever you live in India, depending upon the location that suits you best. The shipping responsibility is entirely ours. We welcome you to follow up with us for any of your queries related to delivery.

I have a relative living out of India, Can you deliver the Order there?

We do not deliver to international locations. Though, you can place order from anywhere in the world and we will deliver it to anywhere in India.

Is there any way I can check the current status of my Order?

Yes, of course! You can check the My Account section on our website to check the status or Click Here. On the My Account page, you can review order history to view the status of all the orders you have placed. The specific order number will give you the detailed status of your shipment. We will also send you a mail notification with all the shipping details, once the order is shipped out from our warehouse.

How can I track my product Shipment?

Even WE know the importance of emails! Every time your shipment is processed, you will receive an email notification with a tracking number or AWB (Air way bill) number along with service provider details (Logistics Partner). Type in the tracking number provided in the mail or your order ID in the Tracking section of the left panel. A window with the status pops up. If your order status shows in-transit: Click on additional details. Details such as where your order has reached can be viewed here.

I received the order in a damaged condition? What do I do now?

Oops! If the packaging is damaged while you are receiving it or you think the product does not match your expectations, please refuse to accept it. For any further assistance you may call us up on:

Helpline: 01141132777

Email: support@fausto.in

I seem to have forgotten my Password, What options Do I have now?

Don't worry! You can click here to request your password reset link on your registered email address.

I don't like the shoes that I ordered, now that I have received them, How can I get them exchanged or return the ordered products?

We apologize for inconvenience. To compensate, we offer you a 15 days no questions asked return & exchange policy. The process is simple and transparent. Details of our Returns & Exchange Policy are available here: Returns & Exchange Policy. You can place an Exchange / Return request through your account also. Just follow these steps and you are done.

• Login to your Account
• Select the order you want to exchange / return (applicable for 15 days from the order date)
• Click on Exchange / Return
• Select the reason
• Just Submit the request and you are DONE!
• Your request will be processed post FAUSTO.in approval. You will receive a confirmation email
• ₹21 return processing fee will be deducted from the final refund amount