We are only taking prepaid orders to ensure health & safety of our esteemed customers and delivery staff. Kindly place a prepaid order for contact less delivery during these challenging times.

Due to COVID-19 restrictions and partial lock down in various states, you may experience a slight delay in order deliveries and reverse pickups.

Returns And Refunds

WE WILL CHARGE ₹ 99 AS HANDLING CHARGES FOR ALL RETURNS. 

How do I return?

  • Visit our returns center: Click Here
  • Enter your ORDER NUMBER and EMAIL ADDRESS 
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 7 days of Order Delivery.
  • In unused and original condition.
  • In the original packaging with all the tags intact.

What items are non-refundable? 

 The following items cannot be returned:

  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We do not provide exchange facility, in case you are not happy with your order, you can place a return request and place a new order once your refund is processed.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method 
  • In case of COD orders, we will issue an equivalent value gift voucher.
  • Note: ₹99 will be deducted in the final refund amount as return charges.

How do I ship back the items?

We will try to initiate a return pickup from our logistics partner within 2-3 days of your return request. 

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 2 - 3 business days after approval.

Note:

  • In case return pickup service is not available on your pincode, we suggest you to use a reliable service that offers complete shipment tracking
  • You can address the return shipment to our address- Styleshore eMarketing Pvt Ltd, Plot No 255, Patparganj Industrial Area, New Delhi – 110092
  • For items that you bought on discount or from the sale, the refund will be in form of a Full Value Gift Voucher. The only charges that will not be refunded are the COD charges. There will be no returns or exchanges applicable on any promotional or discounted items.
  • We request you not to return shoes with your visible foot impressions on them. Keep them away from any damage and dust. We will be unable to process your refund or exchange of money if the shoes returned are found to have a grass root stuck on to it
  • In case of damaged items, please inform our Support Team within 48 hours of receipt

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at support@fausto.in or Call Us on +91 8010459459

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